Privacy Policy

Catwin Casino is operated by NOTICA B.V. We are committed to protecting your personal information and ensuring a secure, transparent, and reliable experience across our casino, sportsbook, payment, and customer support services.

1. Information We Collect

When you register and use Catwin Casino, we may collect personal information, including your full name, date of birth, email address, phone number, residential address, account credentials, and other registration details. We may also request identity documents to verify your identity and age.

Information about deposits, withdrawals, payment methods, transaction history, and account activity may be processed to manage your account and provide our services. Technical information, such as your IP address, device type, browser details, and website usage data, may also be collected to maintain platform functionality and security.

2. How We Use Your Information

We use personal information to create and manage accounts, provide gaming services, process deposits and withdrawals, verify identities, prevent fraud, maintain platform security, and respond to customer support requests. Information may also be used to meet applicable legal and regulatory obligations, enforce our terms and conditions, and improve the functionality and performance of our services.

3. Data Protection and Security

We apply appropriate organisational and technical measures intended to protect personal information against unauthorised access, disclosure, alteration, loss, or misuse. Access to personal data should be limited to authorised personnel and service providers who need the information to perform their duties. Users should also protect their login credentials and avoid sharing account details with others.

4. Sharing Personal Information

Personal information may be shared with trusted service providers involved in payment processing, identity verification, technical infrastructure, customer support, fraud prevention, and platform maintenance. Information may also be disclosed to competent authorities when required by applicable law or a valid legal request. We aim to limit such disclosures to information necessary for the relevant purpose.

5. Cookies and Technical Data

Catwin Casino may use cookies and similar technologies to maintain account sessions, remember preferences, improve website performance, analyse usage, and support security functions. Where required, consent will be requested for non-essential cookies. You can manage cookie preferences through the available website settings or your browser, although disabling certain cookies may affect some platform features.

6. Data Retention

We retain personal information for as long as necessary to provide our services, maintain account records, resolve disputes, prevent fraud, and comply with applicable legal obligations. Retention periods may vary depending on the type of information and the reason it was collected. When information is no longer required, it will be deleted or anonymised where appropriate and legally permitted.

7. Your Privacy Rights

Depending on your location and applicable data protection laws, you may have the right to:

Request access to your personal information.
Correct inaccurate or incomplete information.
Request deletion of personal data where legally applicable.
Restrict or object to certain types of processing.
Request a portable copy of your information.
Withdraw consent where processing is based on consent.
Lodge a complaint with the relevant data protection authority.

Requests may be subject to identity verification, legal requirements, and applicable exceptions.

8. Age Restrictions

Catwin Casino is intended only for individuals who meet the minimum legal age for gambling in their jurisdiction. We may request identity documents or other information to verify age and eligibility. Accounts found to belong to underage individuals may be restricted or closed in accordance with applicable requirements.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, legal obligations, or data-handling practices. The latest version will be published on the Catwin Casino website, together with an updated effective date where applicable. We encourage users to review this page periodically.

10. Contact Information

For questions about this Privacy Policy, personal information, or privacy-related requests, please contact the Catwin Casino customer support team through the contact channels provided on the website.

We aim to handle privacy enquiries in a timely and transparent manner and to provide information about how personal data is managed in accordance with applicable requirements.