Terms and conditions

These Terms and Conditions govern access to and use of the Catwin Casino website and its related services, including online casino games, sportsbook features, promotions, payment facilities, and customer support. The platform is operated by NOTICA B.V. By accessing the website, creating an account, or using any of its services, you confirm that you have read, understood, and agreed to these Terms and Conditions.

1. Eligibility and Legal Requirements

Users must meet the minimum legal age for gambling in their jurisdiction and comply with all applicable laws. Access to the platform is permitted only where online gambling services are legally available. Users are responsible for checking whether they are allowed to access and use the services from their location.

Catwin Casino may restrict access from certain countries or territories and may apply additional eligibility requirements where necessary. The use of virtual private networks, proxy services, or other tools to conceal a user's actual location or bypass geographical restrictions may result in account restrictions.

2. Account Registration

To access account-based services, users must complete the registration process and provide accurate, complete, and up-to-date information. Each user is responsible for ensuring that the details submitted during registration remain correct.

Users must not create accounts using false identities, impersonate another person, or register on behalf of someone else without proper authorisation. Unless expressly permitted by the platform, each individual may maintain only one account.

Catwin Casino reserves the right to request additional information, reject registrations, or restrict accounts where registration details are inaccurate, incomplete, or inconsistent with these Terms and Conditions.

3. Account Security and Responsibility

Users are responsible for keeping their login credentials confidential and protecting access to their accounts. Any suspected unauthorised access, compromised password, or unusual account activity should be reported to customer support promptly.

Users must not share, sell, transfer, or otherwise make their accounts available to third parties. The platform may take appropriate measures to investigate suspicious activity and protect account holders.

4. Identity Verification and KYC

Catwin Casino may require identity, age, address, or payment-method verification before allowing certain activities, processing withdrawals, or granting access to specific services. Users must provide genuine and valid documents when requested.

Verification procedures may include reviewing identification documents, confirming residential details, checking payment ownership, and requesting additional information where legally required. Failure to complete verification may result in temporary account restrictions or delayed transactions, subject to applicable law.

5. Casino Games and Sportsbook Services

The platform may provide access to different categories of online entertainment, including slots, live casino games, table games, crash games, virtual sports, and sportsbook markets, depending on availability.

Game rules, market conditions, settlement procedures, and other specific requirements may differ between products. Users should review the applicable rules before participating. Game availability may change due to technical, commercial, regulatory, or provider-related reasons.

All games involving chance carry a risk of financial loss. No particular outcome or profit is guaranteed.

6. Deposits and Payments

Users may fund their accounts through the payment methods displayed in the cashier section. Available options, supported currencies, minimum and maximum transaction amounts, and processing times may vary according to the payment provider, account status, and user location.

Deposits must be made using payment methods that the user is authorised to use. The platform may request evidence of ownership or additional information to verify a transaction.

Users are responsible for checking transaction details before confirming a payment. Additional fees, exchange-rate differences, or processing charges may apply depending on the payment method and provider.

7. Withdrawals

Withdrawal requests are subject to account verification, available balance checks, payment-provider procedures, and applicable security requirements. Users must provide accurate payment details and use withdrawal methods permitted by the platform.

Processing times may vary depending on the selected payment method, verification status, banking procedures, and other relevant factors. A displayed processing estimate does not guarantee that funds will arrive within a specific period.

Catwin Casino may request additional documentation or investigate transactions where necessary to prevent fraud, verify ownership, or comply with legal obligations.

8. Bonuses and Promotions

Bonuses, free spins, cashback offers, loyalty rewards, and other promotions are subject to their individual terms and eligibility requirements. Each offer may include minimum deposit conditions, wagering requirements, expiry dates, maximum bet limits, eligible games, and maximum withdrawal restrictions.

Users should review the applicable promotional rules before activating an offer. Some promotions may be available only to selected users, payment methods, locations, or account types.

Catwin Casino may correct promotional errors, investigate suspected abuse, and restrict access to offers where permitted by the relevant terms and applicable law. Any changes or cancellation of promotions will be handled in accordance with the applicable promotional conditions and legal requirements.

9. Wagering Requirements and Bonus Restrictions

Where wagering requirements apply, users must complete the specified amount of eligible play before withdrawing bonus-related funds or winnings. The applicable contribution rates, eligible games, deadlines, and maximum bet restrictions will be set out in the terms of the relevant offer.

Wagers placed on excluded games or markets may not contribute toward wagering requirements. Attempts to circumvent bonus conditions, exploit technical errors, or abuse promotional systems may result in the offer being cancelled in accordance with its terms.

10. Prohibited Activities

Users must not engage in activities that violate applicable laws, these Terms and Conditions, or the integrity of the platform. Prohibited conduct includes:

• Providing false, misleading, or fraudulent information.

• Using another person's account or payment method without authorisation.

• Attempting to manipulate games, betting markets, or promotional systems.

• Exploiting software errors, technical vulnerabilities, or payment-processing mistakes.

• Using automated tools or software to gain an unfair advantage where prohibited.

• Engaging in money laundering, fraud, or other unlawful financial activity.

• Interfering with the website, its security systems, or other users' access.

Where a potential violation is identified, the platform may investigate and take proportionate action in accordance with applicable law and these Terms.

11. Responsible Gambling

Catwin Casino encourages users to treat gambling as entertainment rather than a source of income. Users should establish personal spending and time limits and avoid gambling with money needed for essential expenses.

Where available, responsible gambling tools may include deposit limits, time reminders, temporary breaks, and self-exclusion options. Users who feel that gambling is negatively affecting their finances, relationships, or wellbeing should seek appropriate support and consider restricting their access to gambling services.

The platform may apply additional safeguards where required by law or where responsible gambling concerns arise.

12. Account Suspension and Closure

Users may request account closure through the available support channels, subject to any applicable verification procedures and unresolved obligations.

Catwin Casino may suspend, restrict, or close an account where there are reasonable grounds to suspect fraud, misuse, breach of these Terms, legal non-compliance, or a security risk. Where required by law, the platform will provide relevant information or follow the applicable notification procedure.

Any remaining balance, pending transaction, or promotional amount will be handled in accordance with applicable law, verification requirements, and the relevant account terms.

13. Website Availability and Technical Issues

The platform aims to maintain reliable access to its services but does not guarantee uninterrupted or error-free operation. Maintenance, software updates, network interruptions, payment-provider issues, or other circumstances may temporarily affect availability.

Users should report technical errors or suspected incorrect game results to customer support. Where a technical malfunction affects a game, transaction, or account balance, the issue may be reviewed and corrected in accordance with the applicable rules and law.

14. Intellectual Property

Website content, branding, logos, graphics, text, software, and other materials may be protected by intellectual property laws. Users may access and use these materials only for personal, lawful purposes and in accordance with the platform's permissions.

Copying, distributing, modifying, or commercially exploiting protected content without appropriate authorisation is prohibited, except where permitted by applicable law.

15. Limitation of Liability

To the extent permitted by applicable law, Catwin Casino is not responsible for losses arising from circumstances beyond its reasonable control, including interruptions to internet access, third-party payment services, or technical failures outside its control.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law. Users remain responsible for understanding the risks associated with online gambling and for checking the details of transactions before confirming them.

16. Privacy and Personal Information

Personal information is processed in accordance with the Catwin Casino Privacy Policy. Information may be used to manage accounts, process payments, verify identity, prevent fraud, provide customer support, and meet applicable legal obligations.

Users should review the Privacy Policy to understand what information may be collected, how it is used, and what rights may be available under applicable data protection laws.

17. Changes to These Terms

Catwin Casino may update these Terms and Conditions to reflect changes in its services, operational practices, or legal requirements. The updated version will be published on the website and will apply from the effective date stated in the revised document, subject to applicable law.

Users are encouraged to review the Terms periodically. Continued use of the platform after updated terms take effect will be governed by the revised version to the extent permitted by law.

18. Governing Law and Disputes

These Terms and Conditions are subject to the applicable laws and regulatory requirements governing the services. Any dispute should initially be raised with customer support so that the issue can be reviewed.

Nothing in this section removes any mandatory consumer rights or legal remedies available to users under applicable law. Where required, disputes may be referred to the competent court, regulator, or other authorised dispute-resolution body.

19. Contact Information

For questions about these Terms and Conditions, account access, payments, verification, or complaints, users may contact the Catwin Casino support team through the contact channels provided on the official website.

When submitting a request, users should provide sufficient information to help identify the relevant account or transaction while avoiding the unnecessary disclosure of sensitive personal information.

20. Final Provisions

These Terms and Conditions, together with the applicable promotional rules, game-specific rules, and Privacy Policy, govern the use of Catwin Casino services. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

By registering or using the platform, users confirm that they understand the importance of complying with these Terms and Conditions and agree to use the services lawfully and responsibly.